Bitterroot Data Recovery
Terms of Service
Effective Date: June 15, 2026
1. Overview
These Terms of Service (“Terms”) govern your use of the Bitterroot Data Recovery website, products, and services.
By using this website, requesting services, submitting equipment for evaluation, or purchasing products from Bitterroot Data Recovery, you agree to these Terms.
If you do not agree to these Terms, please do not use our services.
2. Scope of Services
Bitterroot Data Recovery may provide, but is not limited to:
- Data recovery services
- Computer diagnostics and repair
- Virus and malware removal
- Operating system installation and repair
- Hardware upgrades and replacement
- SSD and storage upgrades
- Data transfer and migration services
- Backup setup and consultation
- Secure drive wiping and data destruction
- Refurbished computer sales
- General technology support services
Certain advanced recovery procedures, including clean-room recovery, may be referred to qualified third-party providers.
3. No Guarantee of Recovery or Repair
All services are performed on a best-effort basis.
Bitterroot Data Recovery does not guarantee:
- Recovery of all data
- Recovery of specific files or folders
- Repair of all hardware failures
- Resolution of all software issues
- Restoration of device functionality
- Compatibility with future software or hardware
Some data or devices may be permanently unrecoverable due to prior damage, overwriting, encryption, firmware failure, hardware defects, age, or other factors beyond our control.
4. Client Responsibilities
Clients represent and warrant that:
- They are the legal owner of the device or have authorization from the owner.
- The device does not contain illegal content.
- Any passwords, encryption keys, or access credentials provided are accurate.
- They understand that recovery and repair attempts may reveal existing hardware weaknesses or failures.
Bitterroot Data Recovery reserves the right to refuse service at its sole discretion.
5. Backup Responsibility
Clients are strongly encouraged to maintain backups of important data before service whenever possible.
Bitterroot Data Recovery is not responsible for data loss resulting from pre-existing device conditions, hardware failure, software corruption, malware activity, or repair procedures reasonably required to complete requested services.
6. Secure Drive Wiping
Secure drive wiping permanently destroys stored data.
By authorizing secure drive wiping services, the client acknowledges that data destruction is irreversible and that recovery of erased data may not be possible.
7. Refurbished Computer Sales
Refurbished systems are tested and verified functional prior to sale.
Any warranty coverage, if offered, is limited to the warranty terms provided at the time of purchase.
Software compatibility, user-installed software, and future hardware failures are not guaranteed.
8. Limitation of Liability
To the fullest extent permitted by law, Bitterroot Data Recovery shall not be liable for:
- Permanent data loss
- Hardware failure
- Software corruption
- Business interruption
- Lost profits
- Loss of business opportunities
- Emotional distress
- Incidental, indirect, special, or consequential damages
Maximum liability shall not exceed the amount paid for the service or product giving rise to the claim.
9. Confidentiality
Client information and data are treated as confidential.
Data is accessed only as necessary to diagnose, repair, recover, verify, transfer, or deliver requested services.
Additional details regarding data handling and retention are outlined in the Privacy, Data Handling & Service Policy.
10. Payment Terms
Pricing is based on the services requested, diagnostic findings, labor requirements, and equipment involved.
Payment is due upon completion of service unless otherwise agreed in writing.
Diagnostic fees, deposits, special-order parts, and shipping costs may be non-refundable.
Devices and recovered data may be withheld until payment obligations have been satisfied.
11. Device Storage and Abandonment
Clients are responsible for retrieving devices, storage media, and recovered data within 30 days of notification that services have been completed.
Devices not claimed within 90 days may be considered abandoned and may be wiped, recycled, disposed of, or otherwise processed without further notice.
12. Third-Party Referrals
If services are referred to third-party providers, including clean-room recovery laboratories or specialty repair providers, Bitterroot Data Recovery is not responsible for the actions, pricing, timelines, or outcomes of those third parties.
13. Website Disclaimer
Information on this website is provided for general informational purposes only.
Bitterroot Data Recovery makes no warranties regarding the accuracy, completeness, or uninterrupted availability of website content.
14. Governing Law
These Terms shall be governed by and interpreted under the laws of the State of Montana and applicable United States law.
15. Modifications
Bitterroot Data Recovery reserves the right to modify these Terms at any time.
Updated Terms will be posted on the website and become effective upon publication.